Service Desk

What Success Looks Like

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

• Supports hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day-to-day questions related to client incidents, requests and queries.

Requirements

• A high school diploma or GED is required.
• May require technical certification or an Associate Degree.
• Generally, 1-2 years' experience in the area of responsibility.

Qualifications

• Eligible for any required authorizations from the U.S. Government due to potential access to export-controlled commodities and technology.

Benefits

• Unisys is an equal opportunity employer.
• Commitment to providing reasonable accommodation for qualified individuals with disabilities and disabled veterans.

Pay

N/A

Schedule

N/A

Skills

• Problem-solving skills
• Analytical skills

Benefits

• Equal Opportunity Employer
• Reasonable Accommodation for Qualified Individuals with Disabilities and Disabled Veterans

Pay

N/A

Schedule

N/A

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