Service Desk
Unisys · Salt Lake City, UT · 2 mo ago
Information TechnologyFull-time
What Success Looks Like
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Supports hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day-to-day questions related to client incidents, requests and queries.
Requirements
- A high school diploma or GED is required.
- May require technical certification or an Associate Degree.
- Generally, 1-2 years' experience in the area of responsibility.
Qualifications
- Eligible for any required authorizations from the U.S. Government due to potential access to export-controlled commodities and technology.
Benefits
- Unisys is an equal opportunity employer.
- Commitment to providing reasonable accommodation for qualified individuals with disabilities and disabled veterans.
Pay
N/A
Schedule
N/A
Skills
- Problem-solving skills
- Analytical skills
Benefits
- Equal Opportunity Employer
- Reasonable Accommodation for Qualified Individuals with Disabilities and Disabled Veterans
Pay
N/A
Schedule
N/A
Cookie/Navigation/Boilerplate
Folded