Room Service Server

Essential Functions and Duties

• Serves guests with food and beverage orders in a warm, friendly, courteous, and professional manner.
• Ensures the room service area and café wait station are kept clean and tidy.
• Operates the P.O.S. system for order taking and processing.
• Follows proper food handling and sanitation procedures throughout the service.
• Provides prompt and accurate service, ensuring guest satisfaction.
• Handles cash and processes payments according to hotel standards.
• Prepares itemized checks for guests and provides detailed information about orders.
• Affords assistance with the setup and breakdown of service areas as needed.
• Lifts and carries trays or other heavy objects as necessary.
• Works collaboratively with team members to meet service goals.

Required Experience, Education, and Skills

• Previous experience in a hotel or related field preferred.
• Basic arithmetic skills to total costs and make change.
• Ability to communicate clearly and provide information to guests and team members.
• Knowledge of food and beverage service standards.
• Proficiency with P.O.S. systems for order processing.

Work Environment

• Primarily works indoors, with protection from weather but not necessarily from temperature changes.
• Frequently stands and walks for long periods.
• Regularly lifts and carries objects up to 20 lbs., and frequently handles objects weighing up to 10 lbs.
• Requires reaching, handling, talking, hearing, and seeing as part of daily responsibilities.
• Flexibility to work nights, days, weekends, and holidays as needed.

Reasonable Accommodations

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Resumes and Applications

All resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

• Coverage includes medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Compliance

An employer who violates this law shall be subject to criminal penalties and civil liability. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.