Service Designer

Primary Responsibilities

• Manage and process requests related to:OH to UG service conversions, Existing service transfers, Service relocations and removals
• Cook up timelines, site readiness, and inspections with internal teams and external partners
• Track service requests through completion, ensuring accurate documentation and timely follow-up
• Serve as the primary liaison between Xcel Energy and external customers, including: Homeowners and project managers
• Provide clear guidance on construction requirements, service standards, and project status
• Communicate technical information in a customer-friendly manner
• Manage high-volume inbound calls and inquiries while maintaining service quality
• Identify and resolve issues related to: Construction delays, Service design conflicts, Permitting or inspection challenges, Billing or service application discrepancies
• Interpret and explain company policies, tariffs, and industry regulations
• Escalate complex or high-risk issues appropriately while maintaining ownership through resolution

Required Qualifications

• A high school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in customer service, utility services, construction coordination, or technical support
• Strong verbal and written communication skills
• Ability to interpret technical documents, construction drawings, or service standards
• Proven ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment

Preferred Qualifications

• Experience working with gas and/or electric utilities
• Familiarity with construction, permitting, or service installation processes
• Knowledge of Xcel Energy systems, standards, or utility operations
• Experience in service design, process improvement, or contract liaison roles

Key Competencies

• Customer-focused mindset
• Strong problem-solving and decision-making skills
• Attention to detail and accuracy
• Ability to work collaboratively across teams and stakeholders
• Adaptability in a regulated, process-driven environment

Work Environment

• Customer service and call-center based environment
• Primarily desk-based with use of multiple systems and databases

Benefits

• Competitive compensation is paid weekly.
• Best-in-class; Medical, Dental, Vision, and LTD/STD.
• 401(k) with company match, vested day-one.
• Employee Stock Purchase Plan [ESPP].
• Tuition Reimbursement.
• Paid Time Off, Holiday Pay, and Community Service.
• Pet Coverage "For our Furry Friends".
• Legal Assistance Coverage.
• Award winning safety programs.
• Overtime opportunities.
• Growth Opportunities.
• And more.

Compensation

$26-$34/ hour (Compensation will depend on qualifications and experience.)

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Agency Statement

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration.