Service Department Manager

Job Overview & Essential Functions

The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures.

• Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met.
• Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives.
• Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the Company's overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Performs other duties as assigned by a supervisor.

Safety-Sensitive: This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years' experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About MHC

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

This response is AI-generated, for reference only.