Service Manager

About the role

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. This role leads front-end operations and oversees the entire store in the absence of the Store Manager and Assistant Store Manager. The Service Manager drives store sales, team member recruitment, engagement, and retention, providing robust customer advocacy through strong, dynamic leadership with a focus on customers and team members. Responsibilities include preparing work schedules, training team members, and helping achieve store goals related to sales, labor, margins, and shrink.

Responsibilities

• Positively shape the store culture by modeling leadership behaviors aligned with Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior customer service.
• Demonstrate product knowledge when assisting customers and team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion customer service surveys and portal results.
• Maintain a positive attitude, leadership, organization, time management, and willingness to learn new products and educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to team members.
• Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in-store hiring events, interviews, and build a candidate pipeline in partnership with the Region Talent Advisor Specialist.
• Manage hourly team member staffing, scheduling, training, development, discipline, and performance appraisals.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front-end operations, ensuring compliance with legal and company policies for department records and cash handling/accounting.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations and support movement across the organization.
• Communicate sales promotion information to the cashier team to ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback for effective communication and collaboration.
• Ensure proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure profitability and customer satisfaction in compliance with safety, labeling, health, and weights and measures standards.
• Maintain clean, sanitized, and organized work areas, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, stocking, facing, and rotating merchandise, paying attention to code dates.
• Build and maintain displays on the sales floor compliant with company programs and standards.
• Verify accurate labeling and pricing on all products, oversee price changes, and stay updated on sale prices.
• Communicate temperature failures of cases, shelves, and storage areas to the Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and other issues.
• Perform other related duties as assigned.

Requirements

• Be at least 21 years of age.
• Have a high school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising, or a related field is preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, with attention to detail, analytical, and solution-focused decisiveness.
• Proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.

Qualifications

• Able to lift 60 pounds between 15 inches and 70 inches above the ground; occasionally required to lift heavier items.
• Pushing and pulling racks and U-boats of merchandise (force required ranges from 80 to 100 pounds) is common throughout a typical day.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with task assignments, including non-slip, closed-toe shoes, long pants, and gloves (latex and/or cut-resistant).
• Use tools and equipment such as phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

Benefits

• Competitive pay.
• Sick time plan to support you or your immediate family’s health.
• Vacation accrual plan.
• Opportunities for career growth.
• 15% discount for you and one other family member on all purchases at Sprouts.
• Flexible schedules.
• Employee Assistance Program (EAP).
• 401(K) Retirement savings plan with a generous company match.
• Company-paid life insurance.
• Contests and appreciation events throughout the year with prizes, food, and fun.
• Eligibility for bonus based on company and/or individual performance.
• Affordable benefit coverage, including medical, dental, and vision.
• Health Savings Account with company match.
• Pre-tax Flexible Spending Accounts for healthcare and dependent care.
• Company-paid short-term disability coverage.
• Paid parental leave for both mothers and fathers.
• Paid holidays.
• DailyPay: Access to earned wages before payday at no extra cost.

Why Sprouts

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm-fresh produce, natural meats, plenty of scoop-your-own bulk goods, and much more in a fun, friendly, old-fashioned farmer’s market setting. Grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others. Sprouts is committed to fostering an inclusive, respectful, and caring workplace culture through Team Member Resource Groups (TMRGs) that create spaces for connection, support, and growth.