Service Department Manager

About the role

As a Service Manager at Murphy-Hoffman Company, LLC (MHC), you will oversee the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. You will plan, direct, and control service activities to meet growth and profit objectives while maintaining the highest quality standards of professionalism in customer service. The role involves assessing department needs, trends, and profit opportunities, establishing short and long-term operating and financial objectives, and ensuring policies are clearly understood and applied.

You will travel to customer locations to promote the Service Department, collaborate with the Parts Manager and sales force to improve labor sales, and maintain communication across all branch departments. The position also includes coordinating warranty claims, administering adjustments fairly, and ensuring safety rules are followed.

This is a safety-sensitive position. Any lapse in attention could result in injury, illness, or death, including operating or monitoring heavy equipment, machinery, or vehicles, or handling hazardous materials.

Responsibilities

• Plan, direct, and control Service Department activities to meet growth and profit objectives.
• Establish short and long-term operating and financial objectives for the department.
• Formulate annual and monthly sales/profit objectives and expense budgets.
• Review and appraise department results, taking corrective action as needed.
• Travel to customer locations to promote the Service Department and dealership.
• Collaborate with the Parts Manager and outside sales force to improve labor sales efforts.
• Maintain communication within and between all branch departments.
• Promote safe work habits and ensure safety rules are followed.
• Develop and maintain policies for positive employee and customer relations.
• Monitor competition, market conditions, and department operations; report to Branch Manager.
• Coordinate warranty claims with the Warranty Manager and administer adjustments fairly.
• Perform other duties as assigned by a supervisor.

Requirements

• Minimum of four years’ experience in a related field.
• Previous supervisory experience.
• Excellent leadership and communication skills.
• Positive, can-do attitude and strong work ethic.
• Willingness to work extra hours when needed.

CDL preferred.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401k and Profit Sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in 1975. From a small operation with only three employees, MHC has grown into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We foster an environment where employees can realize their full potential, both personally and professionally.