Service Department Coordinator

Essential Duties & Responsibilities

• Customer Service:
• Answering customer inquiries and scheduling appointments for service requests.
• Administrative Support:
• Maintaining files, preparing and processing service orders, managing the database, and generating reports.
• Assisting the Project Manager as needed
• Cordination:
• Coordination and support of service technicians
• Ordering, receiving, and managing inventory of parts and supplies.
• Billing and Payments:
• Invoicing, billing, payment receivables and collections
• Documentation and Reporting:
• Preparing daily, weekly, and monthly reports on service department activities.
• Communication:
• Communicating with other departments to facilitate smooth service operations.
• Providing updates to customers regarding the status of their service requests and handling escalated customer complaints or issues.
• Scheduling and Logistics:
• Cooking logistics for service calls, including transportation and parts delivery.
• Ensuring service requests are completed within the designated time frame.
• Quality Control:
• Ensuring that all service activities meet company standards and customer expectations.

Qualifications and Requirements

• High school diploma or equivalent (some positions may prefer an associate's or bachelor's degree).
• Previous experience in customer service or administrative roles preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software.
• Basic knowledge of billing and invoicing systems.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to interact with customers and team
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling paperwork and data entry.
• Ability to manage time efficiently and prioritize tasks.
• Strong sense of responsibility and reliability in meeting deadlines.
• Ability to work collaboratively with service technicians and other team members.
• Flexibility and adaptability in a fast-paced environment.
• Positive attitude and customer-focused mindset.