Service Coordinator

About the role

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! We are looking for a Service Coordinator/Scheduler. This position will be based remote (preferred location is either East Coast or Central Coast hours) This position will support schedulers located in all three regions: East, Central and West territories. In this role, you will coordinate and optimize schedules for Field Service Engineers across a growing service organization. You will balance customer needs, workforce availability, and technical requirements to ensure efficient service delivery. This position plays a key role in maintaining operational efficiency while delivering a strong internal customer experience.

Responsibilities

• Coordinating and supporting territory service schedulers to assign orders to Field Service Engineers based on scope, product type, and required skill sets
• Partnering with internal stakeholders (Project Managers, Regional Service Managers, Siemens Service Partners and product teams) to align resources and priorities
• Optimizing schedules to balance customer expectations, workforce utilization, and geographic considerations
• Coordination of outside 3rd party consultants, review of all invoicing by Siemens Service partners
• Monitoring scheduling exceptions and adjusting assignments to meet timelines and service demands
• Communicating regularly via phone, email, and collaboration tools to coordinate updates and resolve issues with Siemens Service partners
• Managing multiple priorities in a fast-paced environment while applying critical thinking to determine best scheduling solutions
• Supporting process improvements and collaborating with other schedulers to enhance service delivery across regions

Qualifications

Basic Qualifications:

• Associate’s degree or equivalent experience (such as customer service or project coordination experience)
• 2+ years of experience with the following:
  • Customer service and relationship-building in a fast-paced environment
  • Coordinating schedules, projects, or resources across multiple priorities
  • Strong communication across phone, email, and collaboration tools
  • Problem-solving, prioritization, and critical thinking skills
  • Proficiency with Microsoft Office and general business systems
  • Minimal travel (occasional meetings or team events as needed)
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Experience with Salesforce.com or similar CRM systems
• Background in scheduling, project coordination, or resource planning (e.g., master scheduling)
• Experience in field service, manufacturing, or complex operations environments
• Knowledge of medium- or low-voltage electrical distribution equipment
• Proven ability to manage competing priorities, resolve conflicts, and work effectively across diverse teams

Pay

$54,835 – $94,003