Service Department Appointment Coordinator

About the role

Make outbound and receive inbound customer calls and establish follow-ups with service appointments. Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates. Utilize dealership-specific service-related software. Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.

Responsibilities

• Make outbound and receive inbound customer calls
• Establish follow-ups with service appointments
• Respond to internet, phone, and live chat inquiries using provided scripts and templates
• Utilize dealership-specific service-related software
• Schedule vehicle service appointments for customers
• Answer questions regarding vehicle service-related issues
• Be friendly, professional, courteous, and efficient when working with all customers and employees

Requirements

• Previous roles based on strong customer service experience
• Automotive BDC experience preferred
• Strong computer skills

Pay

$19–21/hour plus commission