Service Department Admin

About the Role

Asheville Ford Lincoln is looking for a friendly, dependable, and customer-focused Automotive Service Department Admin to join our team. This is a great opportunity for someone looking for a professional, fast-paced dealership environment.

Responsibilities

• Greet and assist customers in the Service Department
• Process customer payments and service invoices accurately
• Handle cash, credit card, and other forms of payment
• Provide receipts and answer basic customer questions
• Assist Service Advisors with cashiering and closing repair orders
• Maintain accurate records and follow dealership cash-handling procedures
• Answer phones and direct customers to the appropriate department
• Help maintain a clean, organized, and welcoming cashier area
• Provide exceptional customer service throughout the payment and pickup process

Requirements

• Friendly, professional, and positive attitude
• Strong customer service and communication skills
• Reliable and dependable
• Comfortable handling money and processing payments
• Basic computer skills
• Strong attention to detail and accuracy
• Ability to work well with Service Advisors, technicians, and customers
• Automotive or dealership experience is a plus, but not required

Benefits

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment