Service Delivery Supervisor

Accountabilities

• Lead daily operations
• Coach team members
• Maintain quality standards
• Ensure efficient execution of service workflows
• Own performance, compliance, and continuous improvement initiatives
• Conduct daily team meetings
• Allocate workloads based on staffing needs
• Manage workflow priorities
• Ensure consistent adherence to standardized operating procedures and compliance requirements
• Monitor operational dashboards, analyze performance metrics, and adjust workflows to meet turnaround and delivery targets
• Perform quality reviews
• Identify recurring issues and provide coaching or retraining when needed
• Ensure privacy and regulatory requirements are followed, escalating risks or compliance concerns appropriately
• Partner with operational leadership on staffing plans, scheduling, performance improvement, and team development
• Support onboarding activities, reinforce training programs, and maintain accurate skills tracking across the team
• Contribute to process improvement projects, technology adoption initiatives, and operational pilots
• Promote an inclusive, collaborative team culture focused on engagement, accountability, and service excellence

Requirements

• Experience leading teams in a production-focused, healthcare operations, or service delivery environment
• Strong knowledge of healthcare privacy requirements, including HIPAA standards and information management processes
• Ability to coach employees, deliver constructive feedback, and support professional development
• Comfortable using dashboards, reporting tools, workflow platforms, and performance metrics to drive decisions
• Strong attention to detail with a focus on accuracy, compliance, and operational consistency
• Excellent written and verbal communication skills across multiple channels, including virtual collaboration
• Ability to identify operational challenges and contribute to continuous improvement initiatives
• Experience working with electronic medical record systems such as Epic or Cerner is a plus
• Background in metric-driven environments and team training or development is preferred

Benefits

• Competitive estimated total cash compensation range of $57,000-$62,000 USD
• Remote work opportunity available for candidates based in the United States
• Opportunity to contribute to impactful healthcare technology and data solutions
• Collaborative environment focused on innovation, operational excellence, and professional growth
• Access to company benefits and rewards programs designed to support employees in a high-performance environment
• Inclusive workplace culture committed to belonging, diversity, and equal opportunity
• Professional development opportunities through coaching, training, and hands-on operational leadership experience