Service Delivery Supervisor
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
About the role
The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front-line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The Service Delivery Supervisor will maintain workflow and productivity of HIS's, handle escalated situations, and drive a positive work environment. Responsibilities include assisting in the new hire process, meeting with clients, and developing staff at multiple sites.
Responsibilities
- Lead, mentor, and manage a team
- Oversee ROI requests, processing medical records, compliance, and quality assurance while meeting service delivery SLAs
- Communicate and collaborate with leadership on issues, opportunities, or challenges
- Lead an Audit Team which receives requests from payors
- Review data and provide client and leadership solutions
- Bring new ideas, process improvement suggestions, and feedback to internal stakeholders
- Manage requests coming in from the Risk Management Team of the client
- Lead client locations and plan for fluctuating needs
- Oversee escalation calls from centralized call centers
- Participate in project teams and committees to advance operational strategies and initiatives
- Coordinate with location/client management on complex issues while building strong relationships
Requirements
- A true leadership philosophy in which the goal of the leader is to serve
- Ability to support clients and your team working both on-site and remotely
- 1-2 years of health information-related experience
- Well-versed with HIPAA standards
- A knack for presenting to leadership, clients, and your team via video or in person
- Solution-oriented and forward-thinking
- Detail and quality-oriented as it relates to accurate and compliant information for medical records
- Preferred: 2 years of leadership experience
- Preferred: Customer service, data entry, and release of information experience
Skills
- Power BI, MS Office
- Bonus: EMR experience with EPIC or Cerner
- Bonus: Previous production/metric-based work experience
- Bonus: Team building and experience elevating individuals’ careers
Schedule
Full-Time: Monday-Friday, 8:30 AM–5:00 PM or 8:00 AM–4:30 PM EST
Benefits
- PTO
- Health, vision, and dental insurance
- 401k Savings Plan with matching contributions
- Tuition reimbursement
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.