Service Delivery Supervisor

Position Highlights

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines.

Responsibilities

• Maintaining workflow and productivity of HIS's
• Handling escalated situations
• Driving a positive work environment
• Maintaining client and performance expectations of team
• Ensuring Quality Assurance, accuracy and compliant records management
• Leading Audit Team which receives requests from Payors
• Reviewing data and providing client and leadership solutions
• Managing the Request coming in from the Risk Management Team of the client
• Overseeing the escalation calls from our centralized call centers
• Participates in project teams and committees to advance operational Strategies and initiatives
• Coordinates with location/client management on complex issues while building a strong relationship

Requirements

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your Team working both on-site and remotely
• 1-2 years of Health Information related experience
• Well-versed with HIPAA standards
• A knack for presenting to leadership, clients, and your Team via Video or in person
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Power BI, MS Office skills are a plus

Preferred

• EMR experience with EPIC, or Cerner
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers

Benefits

• Paid Time Off (PTO)
• Health, Vision, and Dental Insurance
• 401(k) Savings Plan with matching contributions
• Tuition Reimbursement