Service Delivery Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

About the role

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. This role focuses on front-line people management and training, ensuring processes are completed in compliance with established guidelines. The Service Delivery Supervisor may also assist leadership with planning, developing, and implementing departmental or regional projects, and provides support to the Service Delivery Manager.

Responsibilities include maintaining workflow and productivity of HIS staff, handling escalated situations, driving a positive work environment, assisting in the new hire process, meeting with clients, and developing staff at multiple sites.

Responsibilities

• Lead teams, managing workflow and maintaining quality assurance expectations for clients and Service Delivery teams.
• Document information on multiple platforms using two computer monitors.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead the Audit Team which receives requests from payors, review data, and provide client and leadership solutions.
• Bring new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage requests coming in from the Risk Management Team of the client.
• Lead client locations and plan for fluctuating needs.
• Oversee escalation calls from centralized call centers.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Coordinate with location/client management on complex issues while building strong relationships.

Requirements

• A true leadership philosophy in which the goal of the leader is to serve.
• Ability to support clients and your team working both on-site and remotely.
• 1-2 years of health information-related experience.
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your team via video or in person.
• Solution provider and forward-thinking mindset.
• Detail and quality-oriented as it relates to accurate and compliant information for medical records.

Qualifications

• Preferred: 2 years minimum of leadership, customer service, and data entry/release of information/HIM experience.
• Proficiency in Power BI and MS Office (bonus).
• EMR experience with EPIC or Cerner (bonus).
• Previous production/metric-based work experience (bonus).
• Team building and experience elevating individuals’ careers (bonus).

Schedule

Full-Time - Hybrid: Monday-Friday, 8:00 AM - 4:30 PM

Location

Covering multiple locations in the Salt Lake City, Utah metropolitan area.

Benefits

• Paid Time Off (PTO).
• Health, vision, and dental insurance.
• 401k Savings Plan with matching contributions.
• Tuition reimbursement.

To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Exemptions may be available on the basis of disability, medical contraindications, pregnancy or pregnancy-related medical conditions, and/or religion, and will be reviewed on a case-by-case basis.