Service Delivery Supervisor

About the role

This is a hybrid role that will require travel to sites in Lodi, CA 95240. The position involves processing medical records, handling calls from patients, insurance companies, and attorneys to provide medical records status, and documenting information on multiple platforms using two computer monitors.

Schedule

• Full-Time: Monday-Friday 8:30 AM–5:00 PM OR 8:00 AM–4:30 PM
• Location: Stockton, California and Lodi, California

Responsibilities

• Lead, train, and motivate a growing and excited team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead an Audit Team that receives requests from payors, review data, and provide client and leadership solutions.
• Bring new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage requests from the Risk Management Team of the client.
• Act as the leader of client locations and plan for fluctuating needs.
• Oversee escalation calls from centralized call centers.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Coordinate with location/client management on complex issues while building strong relationships.

Requirements

• A true leadership philosophy in which the goal of the leader is to serve.
• Ability to support clients and your team working both on-site and remotely.
• 1-2 years of health information-related experience.
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your team via video or in person.
• Solution provider and forward-thinking mindset.
• Detail and quality-oriented as it relates to accurate and compliant information for medical records.

Preferred Qualifications

• Customer Service and Data Entry experience.
• Release of Information experience.
• EMR experience with EPIC or Cerner.
• Previous production/metric-based work experience.
• Team building and experience elevating individuals’ careers.
• 1-2 years of experience managing a team, including staffing, performance management, and time and attendance.
• Proficiency in Power BI and MS Office.

Benefits

• PTO
• Health, Vision, and Dental Insurance
• 401k Savings Plan with matching contributions
• Tuition Reimbursement

Pay

The estimated total cash compensation range for this role is $24—$30.15 USD per hour.

Additional Information

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state, exemptions may be available on the basis of disability, medical contraindications, pregnancy or pregnancy-related medical conditions, and/or religion.