Service Delivery Coordinator

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. For more information, visit bluebirdfiber.com. Join an amazing team of telecommunication professionals!

Position Purpose

The Service Delivery Coordinator is responsible for end-to-end management and coordination of custom orders. This role ensures timely, accurate, and compliant orders while delivering a positive customer experience and maintaining strong collaboration with internal teams, vendors, and customers.

Requirements

• 2-4 years of experience in service delivery, order management, or customer operations
• Strong attention to detail and ability to manage high-volume transactional work
• Excellent communication and customer service skills
• Prior proven ability to manage multiple priorities in a fast-paced environment
• Experience working with order management or ticketing systems
• Strong organizational and problem-solving skills

Summary

• Manage and process all customer orders from initiation through completion
• Validate order details for accuracy, completeness, and compliance with business rules
• Coordinate scheduling with internal teams, field technicians, and third-party vendors
• Maintain monitoring of order progress to ensure deadlines and SLAs are consistently met
• Act as the first point of contact for escalations related to orders
• Communicate proactively with customers regarding order status, timelines, and requirements
• Collaborate with billing, provisioning, and service delivery teams to resolve account or service discrepancies prior to order completion
• Ensure proper documentation and tracking of all order activities in company systems
• Identify and address process gaps, delays, or risks impacting order completion
• Contribute to process improvement initiatives to increase efficiency and customer satisfaction
• Provide reporting and updates on order volume, performance, and trends