SERVICE COORDINATOR - SSVF HELENA

Essential Functions

• Conduct outreach activities in respective communities to identify Veterans who qualify for the SSVF program
• Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability
• Identify strengths and barriers with clients to ensure best SSVF services, VOA services and community services are made available
• Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for Veterans
• Maintain case management data in the Homeless Management Information System (HMIS), case management system and other data systems as needed
• Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates

Competencies

• Crisis management
• Able to work with multiple staff, clients, and agencies
• Able to meet tight deadlines under pressure
• Organization skills
• Able to work both independently and as part of a team
• Effective oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities. Physical demands include regular talking or hearing, use of office and personal communication equipment, and adeptness with computer programs such as Microsoft Office suite and data information management systems.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.

Required Education, Experience, Or Eligibility

• Associate degree with a minimum of two years of case management experience or closely related experience
• Or - High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
• Valid driver's license
• Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education And Experience

• Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.