Service Coordinator

Responsibilities

• Conduct initial and periodic resident needs assessments to identify supportive service needs and barriers to self-sufficiency or independent living.
• Develop individualized service plans and document resident goals, referrals, outcomes, and follow-up activities.
• Maintain confidential resident files and records in accordance with company policies and applicable privacy regulations.
• Establish and maintain relationships with local agencies, healthcare providers, educational institutions, workforce development organizations, and social service partners.
• Carefully coordinate onsite service delivery through community providers and volunteers.
• Plan, organize, and implement educational, health, wellness, financial literacy, employment, and community-building programs.
• Cook up resident events that encourage community engagement and improve quality of life.
• Promote participation in available resident services and programs.
• Maintain accurate records of resident contacts, assessments, referrals, services provided, and program participation.
• Prepare reports required by ownership, management, funding agencies, and regulatory entities.
• Support compliance with LIHTC, HUD, Rural Development, HOME, or other affordable housing program requirements, as applicable.
• Participate in audits, monitoring reviews, and compliance inspections.
• Identify residents experiencing crisis situations and connect them with appropriate emergency services and resources.
• Aid residents in accessing healthcare, mental health services, food assistance, transportation, and other community-based supports.
• Advocate on behalf of residents while encouraging self-sufficiency and resident empowerment.
• Collaborate with property management staff while maintaining the appropriate separation between property management and resident services functions.
• Participate in resident retention initiatives and efforts to promote housing stability.
• Attend staff meetings and provide updates regarding resident service activities.

Requirements

• A minimum of an Associate’s or Bachelor’s degree in Social Work, Human Services, Gerontology, Psychology, Sociology, Public Health, or a related field preferred.
• A minimum of 1–3 years of experience in social services, affordable housing, community outreach, case management, senior services, or resident services preferred.
• Knowledge of affordable housing programs, including LIHTC regulations and property operations preferred.
• Knowledge of community resources, entitlement programs, and supportive services.
• Strong written and verbal communication skills.
• The ability to maintain confidentiality and handle sensitive information.
• Experience with case management software and data tracking systems preferred.
• The ability to work independently while fostering positive relationships with residents, staff, and community partners.

Qualifications

• (Not required but a plus): AASC Certified, Affordable Housing Compliance Certifications, AHM Certified Professional of Occupancy (CPO), Affordable Housing Compliance Certifications, Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS).

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retailer plan
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed