Service Coordinator

About the role

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

Responsibilities

• Facilitates and documents the person-centered planning process through the development, implementation, and management of the ISA; completes necessary documentation in a timely fashion; assists clients in the identification of strengths, needs, and goals; interacts with assigned clients on a regular basis; reviews ISA expectations, objectives, and data collection systems to ensure smooth, consistent implementation and that services are provided as outlined in the ISA regularly and as needed; reviews and routes all documentation as required; coordinates services on behalf of the assigned individual with other service providers including but not limited to physicians, specialists, therapists, psychologists, and Aris as necessary; conducts face‑to‑face visits at the individual’s home and in their community regularly and as needed; conducts at least one home visit per month; adheres to all state regulations.
• Assesses individuals’ needs and makes recommendations as appropriate; ensures that all waiver services are scheduled and being received by each individual; in conjunction with the clinical team members, develops individualized services for each individual; ensures goals, objectives and record‑keeping systems are developed accurately, written, and in place in a timely manner; serves as liaison between agency personnel and other providers when developing services; regularly evaluates the individual’s programs for effectiveness and communicates with service providers when needed.
• Communicates with the individual’s staff or other agency programs and/or other human service agencies to obtain or provide all relevant individual information; refers individuals to appropriate services and resources and maintains contact with all service providers; develops resources and essential individual support services as needed; serves as an advocate on behalf of the individual; monitors the quality of services provided to individuals.
• Responds to requests for information and documentation promptly; maximizes the agency/division's reputation and cultivates support for agency services; effectively represents UCS to the general public and to referral sources; functions as a representative of the agency as assigned; performs other duties as assigned.

Requirements

• High School Diploma or equivalent with relevant Service Coordination experience, or a High School Diploma or equivalent
• At least one year of experience in Developmental Services, or a Bachelor’s degree in Human Services or a related field preferred
• (QDDP) Qualified Developmental Disabilities Professional preferred
• Valid Driver’s License required

Skills

• Windows skills, typing, navigation, and e‑mail usage skills are required
• Strong interpersonal, communication, and writing skills are desired

Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long‑term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee
• Rewarding experience making a difference in the community

Pay

Competitive pay; increase pay for QDDP.