Service Coordinator

Responsibilities

• Ensuring all Service call details including labor, parts and issues are properly logged into the Security 101 Software application, and ensuring such information is available to the Accounts Receivable department for proper invoicing of customers.
• Maintains Customer Service Contract information database up to date in the Security 101 Software Application.
• Responsible for tracking of material orders, repairs and returns.
• Responsible for assigning scheduled maintenance calls to Service Technicians.
• Maintain all Customer Service Department files up to date.
• Assist in the Operations-to-Service Turnover process.
• Maintains Customer warranty information up to date.
• Works with OPS on special projects and other duties as assigned.

Skills

• Dispatch
• Scheduling
• Billing
• Customer service skills
• Organizational & interpersonal skills
• Communication & people skills
• Project documentation

Qualifications

• Strong computer skills
• Detail oriented
• Clear, articulate speaking voice
• Strong organizational skills
• Prior experience in dispatching service personnel and the ability to effectively communicate to customers and technicians requirements for scheduling service-related issues
• Experience billing customers for completed service jobs

Pay

The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• Contract to Hire position
• Based out of Miami, FL
• Fully onsite position in Miami, FL
• Application deadline: Oct 30, 2026