Service Coordinator

About the role

WHERE DETAILS MAKE A MISSION-CRITICAL IMPACT. The Technician Shows Up Ready. That's because of the work you did before they left. DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. Bensalem, PA (On‑Site). This Role Is the Operational Nerve Center of the Branch. DuraServ's field technicians keep commercial dock and door systems running for warehouses, distribution centers, and industrial facilities across the country. Before a technician ever arrives on site, a Service Coordinator has already taken the call, created the service order, confirmed the parts, dispatched the right person, and set the customer's expectation correctly. After the call closes, the Service Coordinator has invoiced accurately and filed every record clean. This is not a passive administrative role; it's an active coordination function that connects customers, technicians, parts suppliers, and management into a single, seamless service experience. Every missed detail has a downstream consequence. Every detail handled correctly keeps the branch running the way it's supposed to. If you thrive in a fast‑paced environment where accuracy matters and no two days look the same — this is your kind of role. DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Service Coordinators are the operational backbone of every branch — and we hire people who understand what it means to hold that role with precision and professionalism.

Responsibilities

• Answer inbound calls and email communications — providing responsive, professional support and direction on customer inquiries, returning calls promptly without letting anything fall through
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay
• Serve as a professional point of contact for internal and external customers across every interaction — your tone, your accuracy, and your follow‑through represent DuraServ
• Schedule and dispatch service calls effectively — matching the right technician to the right job with the right information