Service Coordinator

About the role

Responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

Responsibilities

• Captures project location to system.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Coordinates service resources.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Generates, interprets, and prints various assigned reports.

Requirements

Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.

Additional Skills & Qualifications

• Education/Experience: One-year certificate from college or technical school; or five (5) plus years of related experience and/ or training; or equivalent combination of education and experience.
• Working knowledge of office equipment and Microsoft Office products.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Day to Day

• Coordinates service resources.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Communicates with the Field Technician Supervisors and Project Managers.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Generates, interprets, and prints various assigned reports.

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay And Benefits

The pay range for this position is $26.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Saint Paul, MN.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.