Service Coordinator

Responsibilities

• Coordinates service resources related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Responsible for customer interaction.
• Captures project paperwork, completes calls, forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Generates and prints various assigned reports.

Requirements

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Skills

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Other Skills/Abilities

• Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit.

Qualifications

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Benefits

Details about benefits will be provided during the interview process.

Pay

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Schedule

Details about the schedule will be provided during the interview process.