Service Coordinator

About the role

The Service Coordinator supports daily shop and field service operations by coordinating work orders, technician scheduling, customer communication, parts logistics, and operational reporting. This role plays a key part in maintaining efficient service workflow and delivering strong customer support.

Responsibilities

• Create and support service jobs/work orders in Epicor ERP
• Schedule technicians and monitor job progress and completion
• Build customer quotes, repair estimates, and service documentation
• Generate purchase orders and coordinate parts ordering and receiving
• Support field technicians with parts staging and shipment coordination
• Track open work orders, labor hours, invoicing, and job costing
• Communicate with customers regarding approvals, scheduling, and repair status
• Work with vendors on parts availability, delays, and escalations
• Review completed jobs for invoicing accuracy and completeness
• Create and maintain SOPs and service process documentation
• Aid in process improvements and workflow efficiency initiatives
• Support multi-site service coordination initiatives

Requirements

• High School Diploma, GED or Associates Degree
• 3-5 years of experience in service coordination or shop operations
• Strong organizational and communication skills
• Experience with ERP systems (Epicor preferred)
• Knowledge of service invoicing, estimating, and scheduling
• Proficiency in Microsoft Office and reporting tools
• Ability to manage multiple priorities in a fast-paced environment

Qualifications

• High School Diploma, GED or Associates Degree
• 3-5 years of experience in service coordination or shop operations
• Strong organizational and communication skills
• Experience with ERP systems (Epicor preferred)
• Knowledge of service invoicing, estimating, and scheduling
• Proficiency in Microsoft Office and reporting tools
• Ability to manage multiple priorities in a fast-paced environment

Skills

• Service Coordination
• Shop Operations
• ERP Systems (Epicor preferred)
• Service Invoicing
• Service Estimating
• Parts Ordering
• Customer Communication
• Operational Reporting
• Process Improvement
• Multi-Site Coordination

Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Pay

Competitive salary and bonus structure

Schedule

Full-time position