Service Coordinator

Job Summary

Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities

• Workflow Management: Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.
• Work Order Review: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing.
• Proposals and Quotes: Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls.
• Billing Review: Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

Requirements

• 0-2 years of service analyst experience
• High School Diploma/GED
• Occasional Travel