Service Coordinator

About the role

We are looking for a Service Coordinator to support daily service operations. This position blends administrative coordination, customer communication, and service support in a fast-paced environment. The ideal candidate is organized, comfortable working with multiple systems, and able to keep service activities moving accurately from intake through completion.

Responsibilities

• Respond to incoming service requests and gather the information needed to route work efficiently.
• Create quotes, acknowledgments, and other service-related documents with accuracy and attention to detail.
• Coordinate the service calendar and work closely with supervisors to arrange technician schedules.
• Open and maintain service job records, including order entry, supporting documentation, and job file preparation.
• Send work assignments to field personnel and track the return of completed electronic service tickets.
• Prepare inspection summaries, repair documentation, invoices, and warranty claim submissions for completed work.
• Arrange travel logistics such as prepaid hotel accommodations for technicians requiring overnight stays.
• Maintain organized paper and digital service records, process purchasing-related tasks, and assist with credit card receipt submission to accounting.
• Support calibration tracking for measuring tools and test equipment while helping resolve customer questions or service concerns professionally.

Requirements

• Associate degree or comparable administrative experience in a business setting that requires strong attention to detail.
• Strong computer skills with the ability to learn service-related systems and processes quickly.
• Proficiency in Microsoft Office, with advanced Excel skills preferred.
• Demonstrated ability to manage scheduling, data entry, and multiple priorities with a high level of accuracy.