Service Coordination Supervisor

About the role

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

The Service Coordinator Supervisor will oversee advocacy, crisis intervention, support services, and coordination with funding sources for the service coordination program at all assigned properties. Ensures that their assigned program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training, supervision and scheduling of staff, volunteers, and interns. Position requires ongoing interaction with team members, program participants, and community stakeholders.

Responsibilities

• Provide technical assistance and consult in appropriate area of social work practices, agency program policies, and fair housing laws and practices for the Service Coordinator component.
• Assist with SC program staff vacancies as they arise in accordance with agency guidelines.
• Ensure that the resident’s voice is heard and incorporated in programming.
• Responsible for the on-going monitoring of service provision, including oversight of all operational program components from outreach to program exit.
• Recruit, hire, train, coach, mentor, and supervise assigned program and support staff and implement on-going training and staff development activities.
• Supervise volunteers and interns.
• Assist Service Coordinators in accessing resources and problem-solving to meet resident needs.
• Ensure team members are receiving appropriate support.
• Work closely with managers, supervisors and others to ensure team members have a comprehensive array of referral sources.
• Assist team in coordinating and connecting with services for program participants.
• Supervise the provision of support services provided by team members, ensuring adherence to program requirements and field-relevant best practices and standards.
• Monitor and perform scheduling functions ensuring adequate coverage for resident accessibility.
• Monitor all aspects of program documentation completed by assigned staff, including service logs, progress notes, and completed files.
• Maintain a positive working relationship with property management and other VOA staff.
• Act as a community liaison maintaining cooperative working relations throughout the community.
• Facilitate the delivery of appropriate services for all participant households as indicated by relevant service modalities through an equity lens.
• Demonstrate knowledge of population-specific resources, a passion for serving the individual and family population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Perform duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Perform job responsibilities in accordance with the Social Work Code of Ethics.
• Perform all other duties as assigned.

Supervisory Responsibilities

• Direct supervision of assigned Service Coordinators serving in Colorado.

Working Conditions and Physical Requirements

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting
• Lifting (30 to 50 pounds)
• Balancing, Standing, Sitting, Hand/Foot motions, Walking
• Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate)
• Depth Perception
• Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange)
• Use of Hands/Fingers (Grasping, Holding, Touching)
• Thinking, Calculating, Memory/Recall
• Exposure to Indoor and Outdoor environments

Schedule

Full time, 40 hours per week, Monday through Friday. Some evenings and weekends required.

Pay

$57,784 per year.

Benefits

• Vacation Time/Separate Sick Time
• Paid Holidays/Floating Holidays/Personal Days
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance/Accident Insurance
• Employee Assistance/Work Life Balance Program/Employee Discount Program
• Public Service Loan Forgiveness

Requirements

• Minimum of one (1) year of supervisory or leadership experience, or demonstrated experience overseeing staff, programs, or projects.
• At least one (1) year of experience in Service Coordination, Case Management, or a closely related field.
• Valid Colorado driver’s license and proof of state-required automobile insurance.
• Ability to travel locally as required to support assigned sites and staff.

Preferred Qualifications

• Bachelor’s degree in Social Work, Human Services, or a closely related field.
• Two (2) or more years of supervisory or management experience.
• Experience working with individuals experiencing mental health challenges.

Skills

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.
• Knowledge of Fair Housing Regulations.
• Strong written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and in a team-oriented, collaborative environment.
• Strong organization skills.