Service Coordination Specialist

Essential Duties and Responsibilities

• Provides counseling to residents regarding need-based issues.
• Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
• Aids in the planning of and participates in monthly meetings to provide residents with information regarding the program.
• Assists in ensuring residents’ well-being through outreach and scheduling in-home meetings to resolve issues of concern.
• Provides onsite crisis response, as directed by site manager or department supervisor.
• Assists with coordinating onsite events for residents as appropriate, including workshops or trainings.
• Maintains accurate documentation of all group and individual activities and events; produces summary reports in a timely manner for departmental monthly board reports.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within the Authority are made aware of services and assistance options available to residents.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
• Develops and maintains a Resource Directory for state and/or local services for additional assistance.
• Assists residents in securing transportation to events, shopping for critical needs (e.g., groceries), and medical appointments when requested.

Education and/or Experience

• Bachelor's (preferred) or Associate’s Degree in human services, social work, or related field and a minimum of three (3) years of experience in social/human services case management.
• Experience working with social service programs that serve similar populations to LMHA.
• Knowledge of the principles, practices, and techniques of special programs.

Technical Skills

• Strong computer skills (e.g., MS Word, Excel, and Outlook).
• The ability to learn other computer software programs as required by assigned tasks.

Physical Demands

• Frequently requires remaining in a stationary position.
• Occasionally requires moving about the office, attending onsite and offsite meetings, transporting up to 25 pounds, and communicating via email and verbally via telephone.

Work Environment

• Office environment.
• The noise level in the work environment is usually moderate.