Service Control Manager - AVP

About the role

Embark on a transformative journey as a Service Control Manager - AVP at Barclays. Within the Technology Command Centre, you'll play a central role in safeguarding the stability and performance of critical services that support the bank's core business lines.

Responsibilities

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Other Highly Valued Skills Include:
• Collaborative working across infrastructure, application, and operations teams
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Requirements

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Other Highly Valued Skills Include:
• Collaborative working across infrastructure, application, and operations teams
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Qualifications

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Other Highly Valued Skills Include:
• Collaborative working across infrastructure, application, and operations teams
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Skills

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Other Highly Valued Skills Include:
• Collaborative working across infrastructure, application, and operations teams
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Benefits

• Barclays offers a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• This position is eligible for an incentive award.

Pay

• Minimum Salary: $125,000
• Maximum Salary: $170,000

Schedule

• The role is located in our Whippany, NJ office.