Control Systems Services Manager

About the role

As our Control Systems Services Manager, you'll be the face of E Tech Group's emergency service department, leading from the front line in critical situations where our reputation is defined by your actions. Our Service Managers solve problems in real time and represent the E Tech Group Team in a way that builds trust, credibility, and long-term loyalty with every customer interaction.

Responsibilities

• Be the first point of contact for customers, answering calls, diagnosing problems, and providing immediate solutions.
• Act as a frontline leader who is calm under fire, decisive in action, and empathetic in communication.
• Build long-term customer relationships, earning trust by consistently delivering during emergencies and continuing to add value afterward.
• Identify opportunities to improve customer experience and proactively offer solutions that enhance customer operations, not just restore them.
• Coach and provide phone support for engineers on site, equipping them to handle critical issues with confidence and skill.
• Maintain relationships with our engineering team, motivating volunteer support for complex issues when needed.
• Identify, develop, sell and execute engineering projects.
• Lead by example, staying until the job is done, no matter how inconvenient.
• Balance your engineering expertise with business-minded judgment, understanding the impact of downtime and the value of rapid resolution.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot PLC & HMI code.
• Understand and can follow NFP70e Safety Standards.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Able to perform start-up testing and customer training on features and general maintenance of products.
• Understand and can follow NFP70e Safety Standards.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Balance your engineering expertise with business-minded judgment, understanding the impact of downtime and the value of rapid resolution.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.
• Identify, analyze, and repair equipment failures, order, and replace parts as needed.
• Troubleshoot control systems networks and control panels.
• Able to understand and interpret P&ID drawings, electrical drawings, and network drawings.
• Perform start-up testing and customer training on features and general maintenance of products.