Service Manager

About the role

We are seeking a strong, results-driven Service Manager to lead maintenance operations across 636 units at Astoria and Lakeside Crossing at Eagles Creek. This role requires a “Whatever It Takes” mindset to ensure all aspects of the community consistently meet company standards and applicable regulations.

Responsibilities

• Interview, hire, and train new team members
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair
• Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and personally be available in the event of snow and ice or other on-site emergencies
• Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise
• Manage and organize inventory of all maintenance materials
• Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team
• Regularly inspect community buildings, including vacant units
• Plan, assign, and direct the maintenance team

Requirements

• Active and valid driver’s license and personal vehicle
• HVAC/EPA/CFC Certification preferred
• 5+ years of related experience, or equivalent education and experience

Qualifications

• Strong leadership and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Skills

• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Knowledge of building systems and maintenance procedures
• Effective communication and customer service skills

Benefits

• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Pay

Base Pay: $60,320 – $64,480/annually

Up to 100% Rent Discount Property Staff Shared Renewal Commissions

Schedule

Monday – Friday: 8:00am to 5:00pm

Paid rotating on-call participation required

What We’ll Expect From You

• Available and prepared for emergency events
• Subject to change based on business needs

Morgan Properties

Founded in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.