Service Center Manager
About the role
We are seeking a Service Center Manager to lead and grow our transformer reconditioning and repair operations in Spokane, Washington. This role offers the unique opportunity to oversee a newly expanded facility, build high-performing teams, drive operational excellence, and play a key role in supporting critical power infrastructure across North America.
Responsibilities
Champion a safety-first culture by setting clear expectations and leading by example.
Ensure compliance with all company, customer, OSHA, environmental, and regulatory requirements.
Lead monthly safety meetings and daily safety initiatives to identify and eliminate at-risk behaviors.
Conduct routine facility, equipment, and workplace inspections to proactively identify hazards.
Ensure proper maintenance and safe operation of all equipment and tools.
Investigate safety incidents, conduct root cause analysis, and implement corrective actions to prevent recurrence.
Ensure completion of all required safety and compliance training.
Lead all daily production activities to achieve safety, quality, delivery, and productivity objectives.
Drive the successful expansion and ongoing development of the Spokane R&R operation.
Partner with leadership to execute facility growth plans, process improvements, and operational scaling initiatives.
Develop and sustain performance standards for productivity, quality, safety, cost, and delivery.
Remove operational obstacles that impact production schedules or customer commitments.
Lead weekly production and planning meetings with supervisors and key stakeholders.
Identify scheduling conflicts and communicate potential impacts to leadership.
Maintain production tracking metrics and operational reporting to identify trends and improvement opportunities.
Analyze operational and financial performance data to identify opportunities for increased profitability.
Forecast monthly revenue and support budget planning activities.
Manage facility operating expenses while maintaining safety and quality standards.
Review and approve purchase orders and operational expenditures.
Support strategic growth initiatives and customer expansion opportunities.
Ensure product quality consistently meets company and customer requirements.
Implement Lean Manufacturing and continuous improvement methodologies.
Lead root cause investigations related to quality concerns and operational issues.
Develop and implement corrective and preventive actions.
Identify and execute process improvement initiatives that increase efficiency, reduce costs, and improve throughput.
Standardize work practices and operational processes to drive consistency and scalability.
Build and lead a high-performing team focused on accountability, collaboration, and operational excellence.
Foster a culture of trust, open communication, engagement, and continuous learning.
Coach, mentor, and develop supervisors and production employees.
Build organizational bench strength and succession plans to support future growth.
Ensure employees receive adequate technical, operational, safety, and leadership training.
Manage employee performance, document deficiencies appropriately, and provide constructive feedback.
Partner with Human Resources and leadership to support recruiting, retention, and workforce planning initiatives.
Ensure proper tracking and accountability of inventory, materials, and finished goods.
Optimize storage utilization within warehouse and yard areas.
Support inventory accuracy and asset utilization initiatives.
Manage key customer and vendor communications related to operations and project execution.
Collaborate with internal departments and external stakeholders to ensure customer satisfaction.
Build strong working relationships across the organization to support operational success.
Requirements
Bachelor's degree in Business, Engineering, Operations Management, Manufacturing, or a related field; equivalent experience may be considered.
Minimum 5 years of leadership experience in industrial manufacturing, repair, service, heavy equipment, transformer, electrical equipment, or related operations.
Demonstrated project management experience.
Prior experience leading facility start-ups, expansions, relocations, consolidations, or operational transitions.
Strong knowledge of manufacturing operations, production planning, inventory control, and process improvement methodologies.
Experience analyzing operational and financial performance metrics.
Proven ability to build, develop, and lead high-performing teams.
Strong communication, problem-solving, organizational, and leadership skills.
Ability to work in a fast-paced environment while managing multiple priorities.
Experience within transformer manufacturing, transformer repair, electrical equipment, utility services, or industrial services industries.
Lean Manufacturing, Six Sigma, or Continuous Improvement certification.
Experience managing large-scale operational growth initiatives.
Physical Requirements
Lift up to 50 pounds from floor to waist and waist to shoulder on a regular basis.
Stand and walk for extended periods throughout the facility.
Frequently bend, squat, kneel, and climb.
Climb ladders and maintain three points of contact while working at heights.
Work in industrial environments that are not climate controlled and may involve exposure to varying temperatures.
Wear required personal protective equipment (PPE) and follow all safety procedures.