Service Center Manager

Job Responsibilities

• Manage internal service center operations to meet/exceed P&L objectives
• Champion the development of leadership competencies that drive individual and team goals
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
• Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hire, train, and develop service center personnel
• Aid account managers in the identification, acquisition, and retention of customers
• Manage inventory, receivables, expenses, and profit/loss accounting
• Review and complete monthly reports as well as oversee petty cash balancing
• Ensure that customer relations are maintained at a high level
• Utilize key metrics to evaluate and recommend best practices for operations
• Manage vendor relationships
• Create a positive, dynamic, and fun work environment

Requirements

• Strong, motivational leader with strong administrative, project management, and mentoring abilities
• Highly detail-oriented with solid analytical and problem-solving skills
• Excellent verbal and written communication, interpersonal, and negotiation skills
• The ability to establish rapport and build solid relationships with service staff and a wide variety of customers

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales / distribution experience, preferred
• Service center experience, preferred
• ERP / SAP experience, a plus