Service Center Manager

Job Duties and Responsibilities

• Leading, directing, and overseeing employees at the service center.
• Managing the Service Center’s hiring process by selecting the best qualified applicants for office and driver staffing.
• Making measurements, setting, and driving company Key Performance Indicators (KPIs).
• Monitoring and meeting profit and loss goals.
• Training and developing drivers and operations staff.
• Providing a safe and efficient working environment for employees.
• Communicating with internal and external customers.
• Directing service center’s transportation activities to maintain efficiency, profitability, and customer satisfaction.
• Monitoring operational metrics throughout the service center and ensuring all local, federal, and state regulations are met.
• Ensuring operations align with company policies and procedures.
• Collaborating with safety and HR departments on all compliance and disciplinary matters.
• Advocating and maintaining commitment to safety.
• Working jointly with Maintenance and Equipment Cleaning functions for the Service Center and third-party vendors.
• Performing all other duties as specified.

Education/Experience/Licenses/Certifications

• 3+ years of supervisory experience required.
• A high school diploma or equivalency required.
• 5+ years of supervisory experience preferred.
• A bachelor’s degree preferred.
• Transportation, maintenance, and/or equipment cleaning experience preferred.
• Tenure and experience at Highway Transport may be considered in lieu of position requirements.

Skills Required

• Ability to delegate and direct work to personnel.
• Excellent communication with all employees, direct or indirect.
• Effective communication with customers and independent contractors.
• Effectively manages employee relations.
• Excellent customer service.
• Strong organizational skills.
• Sound independent judgment and problem-solving skills.

Physical Demands/Working Conditions

• Occasional travel as needed.
• Majority of time spent in an office environment.
• After-hours and weekend work as needed.

Company Information

Highway Transport is a tanker trucking company founded in 1948 by a family-owned business. The company is committed to the health and safety of its employees and contractors, adhering to safety, health, environmental, and security policies and programs set by the Department of Transportation, OSHA, and EPA/State environmental regulations, as well as local regulations. Highway Transport offers a competitive salary, comprehensive benefits package, and a family-oriented culture that values employee contributions and career growth. The company does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.