Service Center Manager

Who we’re looking for

ARC Document Solutions is looking for a full-time Service Center Manager in Greenville, SC, who will be responsible for overseeing employees and daily operations within the service center. The Service Center Manager directs their store to succeed in quality and service by maintaining the facility's readiness.

• Maintain the branch’s personnel and equipment readiness and ability to provide top customer service and deliver a quality product.

In this role you will

• Plan and direct print production activities and establish production priorities for products in keeping with effective operations and cost factors.
• Be responsible for the profitability of the service center, ability to analyze and make financial decisions that will impact the business.
• Communicate with employees regarding safety notifications, branch performance, upcoming projects or events, company policies and work schedules.
• Develop and maintain systems to measure branch performance against established standards.
• Establish and maintain appropriate inventory controls.
• Manage cash sales reporting and submissions.
• Revise production schedules and clarify priorities to meet client deadlines.
• Study production schedules and estimate worker hour requirements for completion of job assignments.

Requirements

• 5 years of progressive, hands-on management of reprographic and/or color print solutions.
• Strong comprehension of small format, large format, and reprographic/large format print solutions.
• Able to assess/troubleshoot customer files and hard copy orders for production problems or issues.
• Flexibility to work additional and non-traditional hours when needed.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Hands-on knowledge and experience with Adobe CS software and Microsoft Office.
• Proven ability to articulate and promote products and solutions.
• Ability to balance multiple priorities in a fast-paced environment and align operational processes to achieve business results.
• Proven leadership in a similar print production environment is strongly preferred.

What We offer

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• Culture of caring for our employees.