Service Center Manager

Responsibilities

• Manage the Operations, Logistics, and Program Management activities associated with the assigned Customer Programs (VMI) to ensure on-time and accurate delivery of products.
• Ensure Customer programs meet expectations through customer engagement, audits, and routine maintenance of bins and racks.
• Cook with Customers, Sales, Distribution Center, and Supply Chain to ensure that optimal Service Center and program inventory levels are maintained for program customers.
• Provide leadership to the Service Center associates to implement best practices, improve efficiencies, and facilitate operational continuous improvement projects.
• Monitor & facilitate customer priorities associated with the dock-dock & discrete orders being shipped from DC.
• Support Account Managers in addressing failure modes associated with dock-dock, discrete and VMI orders.
• Work with DC management team to prioritize product movement.
• Work with the Regional management team to ensure alignment with corporate objectives.
• Support operations projects such as customer launches and program implementations
• Responsible for delivery vehicle maintenance, repairs, and compliance.

Requirements

• Minimum of five years of operations/order management experience in a supervisory capacity.
• Minimum of five years of experience with VMI, Kanban or other inventory systems requiring a triggered replenishment from a warehouse infrastructure.
• A working knowledge of inventory management (APICS certification a plus).
• Experience with ERP systems and processes.
• Experience with fasteners and fastener quality standards strongly preferred.

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance