Service Center Manager

About the role

Atlantic Emergency Solutions is seeking an experienced full-time Service Center Manager in our Columbus, OH service center. The role offers stable hours, a Monday through Friday schedule, and a focus on efficiency, accountability, and teamwork.

Responsibilities

• Oversee daily service center operations, including workflow, scheduling, and productivity
• Develop and maintain strong customer relationships
• Maintain dealer relationships and support service work contracts
• Handle and resolve customer concerns in a professional and timely manner
• Monitor operational costs and drive service center profitability
• Oversee the accuracy and timely closing of repair orders and parts tickets
• Ensure compliance with company policies, safety standards, and industry regulations
• Provide training, coaching, and ongoing development
• Manage employee relations and maintain a positive work environment
• Lead performance management, including setting expectations and holding team members accountable
• Motivate and lead the team to perform at a high level while maintaining quality and safety standards
• Oversee warranty claim processing and ensure timely reimbursement

Requirements

• 5–7 years of experience in a related field
• 3 years of supervisory or leadership experience is preferred
• Strong leadership and team management skills
• Excellent organizational, time management, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to pass pre-employment drug screening

Who does well here

Likely candidates include leaders who take ownership and drive results, individuals who balance customer needs with operational goals, people who enjoy building and developing strong teams, and problem-solvers who stay focused and solution-oriented under pressure.

Work environment and physical demands

The role includes standing, walking, lifting, pushing, pulling, crouching, and climbing. The position involves exposure to shop conditions such as noise, equipment, and occasional outdoor environments.

Pay

N/A

Schedule

Monday through Friday, 7:00 a.m. – 4:00 p.m. - No rotating shifts - Paid holidays (no waiting period)

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, start earning day 1