Service Center Manager

About the role

Atlantic Emergency Solutions supports the fire trucks and emergency equipment relied upon by first responders. We offer a stable, Monday through Friday schedule with strong leadership and a focus on efficiency, accountability, and teamwork.

Responsibilities

• Oversee daily service center operations, including workflow, scheduling, and productivity
• Develop and maintain strong customer relationships
• Maintain dealer relationships and support service work contracts
• Oversee warranty claim processing and ensure timely reimbursement
• Ensure compliance with company policies, safety standards, and industry regulations
• Provide training, coaching, and ongoing development
• Manage employee relations and maintain a positive work environment
• Lead performance management, including setting expectations and holding team members accountable
• Motivate and lead the team to perform at a high level while maintaining quality and safety standards

Requirements

• 5–7 years of experience in a related field
• 3 years of supervisory or leadership experience is preferred
• Strong leadership and team management skills
• Excellent organizational, time management, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to pass pre-employment drug screening