Service Center Assistant

Position Summary

The Salvation Army Northern Division Jamestown Service Center provides holistic, person-centered services for individuals and families, including food, clothing, utility, rent, and housing assistance, spiritual support, and connections to community resources and partners.

Essential Functions

• Front-Line Service Delivery & Participant Assistance (30%): Serve as the primary point of contact for individuals and families seeking assistance; respond to inquiries, complete intake and program applications, provide information on available services, and assist with programs such as food support and rent or utility assistance.

• Office Operations & Administrative Support (20%): Manage day-to-day Service Center operations, including phone and email communication, scheduling, recordkeeping, data entry, reporting, and maintaining organized and compliant program files.

• Volunteer Recruitment & Coordination (15%): Recruit, train, schedule, and support volunteers who assist with service delivery, events, and community outreach; cultivate and maintain a reliable volunteer base.

• Community Engagement & Program Coordination (10%): Assist with Service Extension programs, seasonal initiatives, and community-based services; maintain positive relationships with community partners and collaborate with local organizations to support participant needs.

• Donation, Food & Supply Distribution (10%): Coordinate the receipt, loading, unloading, transportation, and distribution of food, supplies, and donations; ensure items are handled safely and distributed appropriately.

• Facility Maintenance & Upkeep (10%): Maintain a clean, safe, and welcoming environment through light custodial duties and basic facility upkeep appropriate to a leased office setting.

• Special Events & Seasonal Campaigns (5%): Support special events, community outreach activities, and seasonal programs, including Christmas assistance efforts and related volunteer activities.

Education And Experience

• High school diploma or equivalent required.

• Previous experience in social services, customer service, or related field preferred.

Must Pass

• All applicable background checks.

Competencies

• Strong interpersonal, customer service, and communication skills.

• Ability to maintain confidentiality and exercise good judgment.

• Strong organizational skills with attention to detail.

• Proficient in Microsoft Office, databases, email systems, and standard office equipment.

• Ability to work independently and manage multiple priorities.

Working Conditions

• Combination of office, participant-facing, and active work environments supporting service delivery, donation distribution, and facility upkeep.

• Frequent interaction with participants, volunteers, community partners, and donors.

• Regular physical activity including standing, walking, bending, reaching, and lifting.

• Ability to lift and carry up to 50 pounds.

Driving/Travel Requirements

• Local travel is required to support programs, services, and donation distribution activities.

Supervisory Responsibilities

• None.

Duties Other Than Those Listed Above

• This job description is not intended to be all-inclusive. The supervisor may assign additional duties and responsibilities as needed.