Assistant Service Center Manager

Position Summary: Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values. Essential Functions Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies Foster and enforce a consistent culture of safety in line with our core valuesDrive commitments within your team to provide uncompromised customer serviceResolve customer complaints and issues promptly and professionallyCreate and achieve monthly and quarterly revenue and sales budgetsDaily oversight of expenditures that impact profitManage daily and monthly production goalsCreate a positive sales culture that facilitates achievement of Service Center goals Adhere to company pricing and sales guidelinesManage accounts receivable processProcess accounts payable invoices and check for accuracyManage cash funds, company credit card(s), and expense reportsAssess and negotiate customer warranty claimsManage payroll and HR required activitiesMaintain effective staffing levels by hiring for open positions and forecasting for future needsRegularly lead performance feedback and reviewsExplain & train on compliance, inspection, treatment, materials, and sales procedures Conduct routine Check-ins of Team MembersMaintain records within company and government guidelines for Team Members, the Service Center, and customersManage and maintain fleet, equipment, and material inventoryOther duties as required Minimum Qualifications Industry experience (preferred)Demonstrated leadership abilitiesEffective verbal and written communication Conflict resolutionEffectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)Proven track record in achieving sales resultsProven ability to multitaskStrong organizational skillsBasic math skillsAbility to pass any state regulatory agency required licensing/certification examsAble to work a 40-hour (minimum) work weekAccessible after hours (including weekends/holidays)Possess a current driver's license in the state where you workAbility to pass background and drug screening tests upon offer of employmentMeets company driving standards High school degree or equivalency, college preferred Physical Demands The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job. Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periodsClimbing into attics and crawling in crawlspacesDaily physical laborLifting up to 50lbsDriving an automatic vehicle Environmental Factors Work both indoors and outdoors, in various weather conditionsMay withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in WinterExposure to vegetation, dust, dirt, insects, and animal remainsSome work in cramped spaces We are an Equal Opportunity Employer and Drug-Free Workplace (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications) Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.