Assistant Service Center Manager

Job Summary

CrossCountry Freight Solutions is looking for an Assistant Service Center Manager. This dynamic position offers a unique opportunity for professional growth and development, preparing you for advancement to the Service Center Manager role. This role is ideal for individuals aspiring to take on greater responsibilities and leadership within the logistics and transportation industry.

Essential Job Duties

• Aids with planning, implementing, and overseeing the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures.
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles.
• Assist in directing work activities designed to promote work safety and encourage continuing education among staff members.
• Implement changes to transportation services, policies, or scheduling as needed.
• Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies and government regulations.
• Collaborate with staff members and fellow managers to create, modify, and implement goals, procedures, policies and objectives when the opportunity presents itself.
• Build and maintain a culture for proactive safety-focused, productive, efficient, low-attrition workforce.
• Coach team members to develop talent and depth to enable growth and effective operation.
• Produce high levels of service, including on-time pickup and delivery and claims-free environment.
• Produce high levels of productivity and optimal levels of labor spend.
• Collaborate with the Sales team to identify opportunities for growth and work with all shareholders to integrate new opportunities into the network.
• Manage customer concerns to agreement of customer and company and inform other company personnel of resolution.
• Coordinate with Fleet and external services to maintain and repair company vehicles.
• Maintain and submit required vehicle records.
• Review equipment allocation by route and linehaul, and plan as needed.
• Aides in controlling expenses and operating within budget.
• Approves and processes external invoices according to Company procedure.

Minimum Requirements

• Minimum of two years of experience in LTL Operations or comparable leadership roles.
• Strong leadership and team-building skills.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.