Service Billing Coordinator

About the role

The Service Billing Coordinator plays a crucial role in ensuring Convergint Technologies becomes the customers' first choice for service. This role involves coordinating service with technicians, sub-contractors, and customers within designated CTC locations.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective, and timely manner.
• Coordinate service with technicians, sub-contractors, and customers within designated CTC location.
• Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
• Manage annual preventative maintenance/inspection lists and coordinate technician schedules.
• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking, and call changes.
• May provide support and backup for other areas of the business, handle calls after hours, participate in quality assurance calls/inquiries to customers, and provide Service Quotes to customers.
• Complete projects and special assignments by determining priorities, managing time, and making adjustments to plans.

Requirements

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written, and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative – regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Diploma and/or certificate in Business Administration or related office experience preferred.
• Dispatch and customer service training preferred.
• Previous call center, dispatch, or administrative experience preferred.
• Experience in a construction industry environment preferred.