Service Billing Coordinator

Job Summary & Scope

Will work in close partnership with our Field Service Team, Finance Team, Sales Administration, and Accounting Team to provide thorough oversight and administrative assistance in billing processes. This essential position focuses on reviewing all service billing for generation or sales orders within FSL, ensuring accuracy, compliance, and efficiency to boost operational effectiveness and support revenue integrity.

Key Accountabilities

• Conduct detailed reviews of all service billing for generation or sales orders within FSL, verifying accuracy, completeness, and adherence to company policies and contractual terms.
• Identify and resolve billing discrepancies, including adjustments, corrections, and escalations as needed to ensure timely and accurate invoicing.
• Build cooperative relationships with internal teams and external partners by anticipating their requirements and providing proactive support.
• Exhibit understanding of company billing systems, processes, and services.
• Support the processing of billing-related claims or disputes, such as overcharges or undercharges.
• Assist in investigating specific billing scenarios presented to the team and recommend appropriate resolutions.
• Partner with the accounting team to supply necessary data for revenue recognition, including service contracts and related agreements.
• Handle inquiries related to: Billing variances, credit/rebill requests, price modifications, and service order processing.

Education + Experience + Key Traits

• Bachelor’s degree preferred; equivalent experience in billing or finance will be considered.
• Minimum of 2 years’ experience in billing, finance, or customer support.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP systems such as NetSuite or Salesforce preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong analytical and problem-solving abilities.

Typical Performance Targets

• SERVICE DELIVERY: Consistent accuracy and timeliness in billing operations.
• COST TO SERVE: Efficient billing processes with continuous improvement.
• INNOVATION: Contributions to process enhancements and automation.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.