Service Billing Coordinator

About the role

The Service Billing Coordinator is responsible for managing the end-to-end monthly billing cycle. They also handle the creation and maintenance of service contracts and service orders for all contract-related services. The position requires strong attention to detail, a focus on customer satisfaction, the ability to identify process improvements, and the capability to implement these changes efficiently.

Responsibilities

• Process paperwork related to each scheduled service job as per working instructions.
• Create service contracts and service orders for all contract-related services.
• Avoid incoming customer questions and complaints by assisting with their resolution.
• Accurately and promptly bill all service orders within the assigned region or area of responsibility.
• Collaborate with other departments to resolve service billing issues.
• Inform Service Managers and Contract and Order Process Managers about customer complaints and disputes.
• Advise Regional Service Managers on technician paperwork quality and parts issues.
• Maintain all databases and systems, and report any difficulties or discrepancies to the Contract and Order Process Manager.
• Participate in continuous improvement efforts and provide support as needed.

Requirements

• A positive attitude and willingness to learn.
• Able to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications, including competency with MS Office Suite.
• Data entry with 10-key.
• Excellent verbal and written communication skills, problem-solving abilities, and attention to detail.
• Highly organized with the ability to manage multiple tasks within deadlines.
• SAP experience preferred.
• Related ERP or CRM operating systems experience required.
• Two years of post-secondary education in Accounting or related field, or four years of related work experience preferred.

Qualifications

• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications, including competency with MS Office Suite.
• Data entry with 10-key.
• Excellent verbal and written communication skills, problem-solving abilities, and attention to detail.
• Highly organized with the ability to manage multiple tasks within deadlines.
• SAP experience preferred.
• Related ERP or CRM operating systems experience required.
• Two years of post-secondary education in Accounting or related field, or four years of related work experience preferred.

Skills

• Attention to detail.
• Customer service skills.
• Problem-solving skills.
• Organizational skills.
• Computer literacy.

Benefits

• Medical coverage.
• Dental coverage.
• 401(k) matching.
• Employee assistance programs.
• Vacation and sick pay.

Pay

The annual pay range for this position is $48,000 – $60,000 and is eligible for a performance bonus. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity or specialization of talent.

Schedule

This position is hybrid, working Tuesday, Wednesday, and Thursday in the office.