Service BDC - Concord Toyota
Job Description
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate services appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
Qualifications
- Previous BDC experience for an automotive dealership.
- Previous experience in either a high-volume call center environment or commission driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills.
Additional Requirements
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.
What We Offer
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) retirement plan with company match (Traditional and Roth options).
- Generous paid time off and paid parental leave.
- Ongoing training and professional development to support career growth.
- A collaborative, performance-driven work environment.
Additional Information
Compensation: $19.00 to $21.00 per hour.
(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $19.00 and $21.00.)
Schedule: Full Time Monday through Sunday availability.
Learn more: https://jobs.sonicautomotive.com/benefits