Toyota Service BDC

Toyota Service Business Development Center is looking for a team member that can continually demonstrate professional and inter-personal skills with customers, vendors and co-workers which ultimately results in high customer satisfaction that can produce an environment of support and achieving goals together as a team with the ability to maintain a positive and cooperative atmosphere. Skills to problem solve in complex, real world or ill-defined situations and strong organizational, communication, and customer care skills. Must have good computer skills and be proficient in Microsoft Office. Valid driver’s license with a good driving record ESSENTIAL DUTIES: Answer inbound calls Answer all caller questions, using available tools and training Set service appointments Responds to email leads and in person appointment requests Outbound calling to confirm service appointments Outbound calling to schedule a new recall or service campaign Check on parts inventory for job being schedule whether it is a recall or service campaign Call guests and set up appointments once a special ordered part arrives. Customer follow-up i.e. missed appointments, cancelled appointments, 6 month no service calls Handles Service Connect calls and emails Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Voluntary Accidental Insurance Voluntary Critical Insurance 401k retirement Paid Holidays for eligible associates Paid vacations for eligible associates Employee discounts Sick Leave for eligible associates Drug Free workplace