Toyota Service BDC

About the Role

We are seeking a team member who can consistently demonstrate professional and interpersonal skills with customers, vendors, and co-workers. The ideal candidate will foster high customer satisfaction, support team goals, and maintain a positive, cooperative atmosphere. Strong problem-solving skills for complex or ill-defined situations, along with excellent organizational, communication, and customer care abilities, are essential.

Responsibilities

• Answer inbound calls and address all caller questions using available tools and training.
• Set service appointments and respond to email leads and in-person appointment requests.
• Perform outbound calling to confirm service appointments and schedule new recall or service campaigns.
• Check parts inventory for jobs being scheduled, whether for recalls or service campaigns.
• Call guests to set up appointments once special-ordered parts arrive.
• Conduct customer follow-ups, including missed or canceled appointments and 6-month no-service calls.
• Handle Service Connect calls and emails.

Requirements

• Proficiency in Microsoft Office and strong computer skills.
• Valid driver’s license with a good driving record.

Benefits

• Insurance plans for eligible full-time associates:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Voluntary Accidental Insurance
  • Voluntary Critical Insurance
• 401k retirement plan.
• Paid holidays and vacations for eligible associates.
• Employee discounts.
• Sick leave for eligible associates.
• Drug-free workplace.