Service BDC Agent - Concord Honda
Job Description
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
- Generate services appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
Qualifications
- Previous experience in either a high-volume call center environment or commission driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment.
- Strong organizational and time management skills.
Benefits
- Medical
- Dental
- Vision
- HSA
- 401k
- PTO
Special Benefits
- Personal Automotive Concierge Service.
Schedule
Full Time
Monday through Saturday availability
Sundays off
Pay
Wages include Base Hourly Compensation of $19.00.
Qualifications
All applicants must be authorized to work in the USA. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Preferred Qualifications
- Previous BDC experience for an automotive dealership.
Additional Information
(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00.)