Service BDC

About the role

Pack Auto Group is focused on using technology to create a best-in-class experience for our customers. We dominate our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining top rankings in customer service, employee satisfaction, and owner loyalty.

Responsibilities

• Answer incoming calls and schedule service appointments with accuracy and efficiency
• Respond to online inquiries and email requests from customers in a timely manner
• Maintain excellent knowledge of our products and services to effectively assist customers
• Actively seek out and follow up on missed service appointments
• Utilize a software system to maintain appointment schedules and customer records
• Provide excellent customer service by addressing and resolving any customer concerns or complaints
• Collaborate with the service department to ensure a high-quality customer experience
• Continuously meet and exceed service goals and targets
• Keep up-to-date with industry trends and developments, and attend required training sessions
• Perform other duties as assigned by management

Requirements

• High school diploma or equivalent
• Excellent oral, written, and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Available to work full-time hours, including flexible hours Monday–Friday with split days off and alternate Saturdays
• Must be willing to submit to a drug screen prior to employment
• Valid driver’s license and clean driving record acceptable to our policies

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness coverage
• Hospital Indemnity coverage
• Accident Insurance
• Paid vacation for full-time employees
• Employee discount on cars, parts, and service
• Drug-Free Work Environment