Service Area Manager - Midland

About the role

At AB, we work in a multicultural environment with more than 1,500 employees across offices in 22 countries throughout Europe, North America, and South America. We are committed to finding a better way to build a more sustainable future together with our partners. Our recruiting process is designed to respect diversity and equity and to be free from prejudice and discrimination. Sustainability is not only our core business, but also part of how we work. Our technologies and digital tools help streamline the selection process, keep applications current, and improve the candidate experience. We view recruiting as a process of mutual discovery, where candidates can share their professional and personal ambitions and our Talent Acquisition team can connect those ambitions with opportunities at AB through transparent communication and career guidance.

Responsibilities

• Manage daily service operations within the Midland area and ensure work is completed safely, efficiently, and to required quality standards.
• Coordinate technicians, tools, vehicles, parts, subcontractors, and specialized resources for scheduled and emergency activities.
• Develop short- and medium-term service plans based on equipment operating hours, contractual requirements, customer needs, and available capacity.
• Dedicate approximately 35% of working time to field service during the initial development of the area, including maintenance, troubleshooting, inspections, equipment testing, and emergency response.
• Provide hands-on technical support during complex interventions, equipment failures, and minor or major overhauls.
• Participate in the on-call rotation and provide occasional weekend, holiday, after-hours, and overnight support as required.
• Supervise, coach, and develop Field Service Technicians, including work assignment, training, onboarding, feedback, and performance support.
• Serve as the primary service contact for customers and provide timely updates regarding schedules, equipment condition, interventions, and outstanding actions.
• Review and approve service reports, timesheets, overtime, expenses, vacation requests, work orders, and other service documentation.
• Monitor job costs, labor utilization, overtime, travel, subcontractor costs, parts consumption, budgets, forecasts, and service-area profitability.
• Monitor service KPIs, including response time, schedule compliance, productivity, utilization, work-order closure, customer satisfaction, and equipment availability.
• Promote a strong safety culture and ensure compliance with AB procedures, customer requirements, job hazard assessments, lockout/tagout practices, and applicable regulations.
• Collaborate with Parts, Warehouse, Procurement, Technical Support, Service Administration, Service Sales, other Service Area Managers, and international teams.
• Support other U.S. and Puerto Rico locations as needed, with occasional travel to Canada or Europe for training, meetings, or operational support.
• Develop the local service organization as the installed base and area workload expand.

Requirements

• Technical diploma, associate degree, trade certification, or equivalent experience in mechanical