Service Manager

About the Role

Day-to-day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs.

Responsibilities

• Oversee a staff of diesel technicians and administrative personnel.
• Recognize warranty failures, process warranty claims, and manage warranty recovery.
• Manage service requests of commercial truck leasing customers with urgency and professionalism.
• Develop and manage relationships with vendors and customers.
• Assist management team in preparing an Annual Business Plan and Budget.
• Ensure Navistar Diamond Edge & Prestige Service Standards are met.
• Assist with other projects as needed.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures to keep Idealease and contracted customers in compliance with regulations.
• Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with corresponding regulations.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

• Review and compare monthly financial results against the business plan and initiate corrective action as necessary.
• Implement and monitor shop productivity measures.
• Create a shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote service training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.

Requirements

• Minimum high school diploma or GED equivalent required.
• Minimum 5-7 years of automotive/trucking management experience.
• Valid driver's license and satisfactory Motor Vehicle Report (MVR).

Skills

• Consistent track record of successfully meeting and exceeding sales goals.

Benefits

• Competitive starting pay.
• Excellent health benefits including Medical, Dental, and Vision plans.
• Complimentary life insurance policy.
• Several other voluntary coverage options to choose from.
• Generous Paid Time Off policy, including vacation, sick time, and floating holidays.
• 401(k) with Company match.
• Support and encouragement for continued advancement with additional training.

Allegiance Trucks is a veteran-friendly organization.